( EN ) PRIVACY POLICY REGARDING PERSONAL DATA
Last updated: January 2022
This document sets out the personal data we collect, how and where we may use it, how we protect it, who has access to it, with whom we share it, and how you can correct it.
We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the amended version of the Privacy Policy on our website, for which reason we kindly advise you to check the contents of this Privacy Policy periodically.
1. General information
www.time4we.com is the web page of S.C. HEROVIM COMTRANS S.R.L. (hereinafter referred to as “Time4we” or “We”), headquartered at Drumea Radulescu Street, No. 19, District 4, Bucharest, Romania, registered at the Register Trade Office with no. J40 / 5623/1993, VAT no. RO3572902, email: contact@time4we.com
We process personal data in accordance with European data protection legislation, the General Regulation on the Protection of Personal Data – EU Regulation 2016/679, GDPR (General Data Protection Regulation), applicable in all States Member of the European Union.
Personal data, as defined in European legislation (GDPR – Regulation 2016/679) means:
any information concerning an identified or identifiable natural person (“data subject”); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifying element, such as a name, an identification number, location data, an online identifier, or one or more many specific elements of his physical, physiological, genetic, mental, economic, cultural or social identity;
In this context, Time4we processes personal data for the following main purposes:
- To answer your requests and questions
- To carry out distance contracts and to be able to manage the relationship with the clients
2. What categories of personal data we collect and use
We collect your personal data directly from you, so you have control over the type of information you provide to us.
When you place an order, you provide us with information such as: the desired product, name and surname, delivery address, billing details, payment method, telephone number, bank card details, etc.
We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors under the age of 16.
3. What are the purposes and grounds of processing your personal data
We need your personal information to provide you with the following services:
3.1 Orders
- Name and surname – we need this data for the delivery of the ordered products;
- E-mail – we use the e-mail address to confirm your order and to inform you about the status of the order;
- Phone number – we will contact you if there are any problems with the delivery of your products;
- Delivery address – we need this data for the delivery of the ordered products;
- Billing address – we need this information to issue your invoice;
- Order processing, including taking over, validating, shipping and invoicing;
- Resolving cancellations or issues of any kind related to an order, goods or services purchased;
- Returning the products according to the legal provisions;
- Reimbursement of the value of the products according to the legal provisions;
3.2. Support:
- Name and surname – we need this data to identify you;
- E-mail – we use the e-mail address to communicate with you to resolve your issue;
- Phone number – we will contact you to speed up a problem;
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Time4we and you. Certain processing subject to these purposes is also required by applicable law, including tax and accounting law. We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.
4. How long do we keep your personal data information
For the orders on the website www.time4we.com, your personal data, from those that are included in our financial-accounting documents or in documents that are annexed to the financial-accounting documents, will be kept for 10 years according to the provisions of art. 38 of Annex 1 to Order no. 2634/2015 on financial-accounting documents, issued by the Romanian Ministry of Public Finance and will not be accessed for any purpose other than the legal purpose for which they are archived. After 10 years this data will be destroyed.
5. To whom we transmit your personal data
Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
- Courier companies that ensure the shipment of ordered products.
- Online card payment processor.
- The accounting firm that processes and records invoices.
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
6. In which countries we transfer your personal data?
We currently store and process your personal data in Romania.
7. How we protect the security of your personal data
We take all measures and undertake to ensure the security of personal data. We also use the services of an encrypted payment processor to make payments. Any payment information is encrypted using HTTPS technology.
Please note that despite all the measures taken to protect your personal data, the transmission of information via the Internet, in general, or through other public open networks, is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.
8. Your rights regarding personal data
According to the data protection legislation applicable in the European Union, data subjects must have the right to: access data, to rectify, to delete, to restrict the processing, to object to the processing of it, and the right to data portability. If the processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, you can send a written request, dated and signed, to the registered office of S.C. HEROVIM COMTRANS S.R.L. from Drumea Radulescu Street no. 19, District 4, Bucharest, Romania or by e-mail at contact@time4.we.com
You also have the right to lodge a complaint with a competent supervisory authority. Without prejudice to your right to contact at any time the supervisory authority, we recommend that you contact us in advance, with the promise of making every effort to resolve any issue amicably.
We remind you that you can also contact the Time4we Data Protection Officer at any time by submitting your request in any of the following ways:
- by e-mail to: contact@time4we.com or
- by mail or courier to the address: Drumea Radulescu Street, No. 19, District 4, Bucharest, Romania – with the mention In the attention of the Time4we Data Protection Officer.